Q1: How do I place an order ?
A: Simply browse our collection, choose your product, customize it if needed, and proceed to checkout. You'll receive a confirmation email once your order is placed.
Q2: Can I personalize my tags or stickers?
A: Yes! Most of our products are customizable. You can enter your text or upload a design during the order process.
Q3: Can I request a custom design?
A: Absolutely! You can contact us with your idea, and we’ll work with you to create a custom design that fits your brand or event.
Q4: Do you offer bulk discounts?
A: Yes, we offer discounts on large quantities. Please reach out to us with your order volume for a custom quote.
Q5: Where do you ship from?
A: All products are made and shipped from Srinagar. We currently ship across Kashmir, J&K and select international locations.
Q6: How long does shipping take?
A: Standard orders are processed within 3–5 business days. Delivery times vary by location, but typically range between 5–10 business days.
Q7: Can I track my order?
A: Yes. Once your order is shipped, we’ll send you a tracking number via email.
Q8: What payment methods do you accept?
A: We accept all major debit/credit cards, UPI, and digital wallets.
Q9: Can I cancel or modify my order after placing it?
A: Custom orders can only be modified or canceled within 12 hours of placement. After that, production may have already started.
Q10: What is your return policy?
A: Due to the custom nature of our products, we do not accept returns unless the item is damaged or incorrect. Please contact us within 3 days of delivery.
Q11: What materials are used in your tags and stickers?
A: We use high-quality paper, vinyl, and eco-friendly materials that ensure durability and a premium finish.
Q12: Can I see a sample before I buy?
A: For bulk or business orders, we can provide digital mockups. Physical samples may be available upon request with a small fee.
Q13: Do you offer design assistance?
A: Yes! If you're unsure about your design, our team can help finalize it for you before printing.